Well, today was the day. I had watched the Storm v Broncos (followed by Matty Johns show) last night and I was impressed with Kayo’s performance.
So I called Foxtel today to cancel my subscription and the lady on the phone was quick to ask why I was cancelling to which I replied “I just don’t used the service anymore”, she was quick to reply with “Is this because of Kayo?” which I told her it was one of the many reasons.
She urged me to keep Foxtel as they are anticipating that the service will have issues as a bulk of people joining and may have a “Optus Sport” problem, and that Foxtel owns Kayo anyway, so they would offer me a Kayo “Rescue” Package for $36 (about half of what we paying now). So I pressed on and said I want to cancel.
After being put on hold I was asked again was I sure I want to cancel, of which I obviously was. She then said if I want to return the box or I could keep it active at home where if I want to activate it again it would only take a phone call for $10 a month. At this point I was getting a bit pissed off.
I said I want to return it, and then her sunny disposition changed to a one with a slightly aggressive tone. She said she would send a email and SMS with details of returning the box and the service would be cancelled immediately.
No Email, No Text Message, Service is still active.
Guess I’m getting back on the phone. Second time a charm I guess.